FAQs

How often do I need to change the filters?

This depends on your system. A standard filter is changed approximately every four weeks. A high efficiency filter lasts three to six months.

When should I have my system checked?

We recommend maintaining the air conditioning system in the spring and the heating system in the fall to ensure maximum performance of the units. For information on our Spring/ Fall Maintenance Contract click here.

Do I need to repair my equipment or replace it?

This is dependent upon a number of factors. Consider the following points:

  • How old is the existing system? Equipment over ten years old is far less efficient. Investing in a new system may cut energy costs by as much as 40%.
  • What is the overall condition of the system? If your system is breaking down often, you may want to consider replacing it. Otherwise you can maintain your existing unit with yearly maintenance and the occasional repair.
  • What is the frequency your system is operating at daily? If your system is running frequently it may be time to replace it.
  • What is the efficiency level of your indoor system? Replacement of parts on an older system doesn’t improve the efficiency. Consider if the energy savings of a new high efficiency system will balance the cost of the new system as compared to your old equipment.
  • Will you be moving soon? A newer system can add to the value of your home as you plan to sell it. Either way, investing in a new system in a home you plan to remain in can increase your comfort level and decrease your energy costs.
  • Also, furnaces made before the year 1992 are often only 60% to 70% efficient. Newer models range anywhere from 80% to 95% efficient. Many older air conditioning units are only 8 to 10 SEER, (Seasonal Energy Efficiency Ratio). The higher the rating is the less energy is required to operate. Newer models range from approximately 13 to 21 SEER.

What do the terms SEER and HSPF mean?

  • SEER, (Seasonal Energy Efficiency Ratio), is most commonly used to measure the efficiency of a central air conditioner or heat pump. It measures how efficiently a cooling system will operate over an entire season. The higher the SEER, the more efficient the air conditioner. As of January 2006, manufacturers are only allowed to produce units with a 13 SEER rating or higher.
  • HSPF, (Heating Seasonal Performance Factor), is the measurement used to rate the efficiency of the heating mode within your heat pump. As with SEER, the higher the rating the higher the efficiency. Most manufacturers offer heat pump ranging from 6.8 to 9.4 HSPF.

What does Energy Star mean?

It is the high-efficiency, energy savings rating as dictated by the Environmental Protection Agency, (EPA). Equipment that meets this standard is a wise investment, as it can lower your utility costs.

What can I do to improve indoor air quality within my home?

Moran’s recommends air cleaners to remove household dust, dirt, smoke, and to kill airborne germs. Ultraviolet germicidal lights can reduce pollutants, mold, and bacteria from growing within your indoor coil, and provide you with cleaner equipment.

Dirty air within ducts can make you sick, increase energy costs, and reduce air flow. Mold, mildew, skin flakes, smoke, pet hair and dander, dust mites, dirt, and pollen can all become trapped within air ducts. Duct cleaning will reduce these risk factors and maintain functionality of your system.

Testimonials

I’d like to thank the Moran’s team of Joe Fortney, Tommy and Frank for dealing with my heating issues the last two weeks. Joe was extremely helpful, showing up on a Friday evening to attempt get my furnace running before we left an empty house for a week of family vacation during that bitter cold snap. Again, thanks to your team for their personalized service in my time of need. In this day and age of franchised service, it’s nice to deal with a family owned firm that cares about its customers.

I simply want to thank you for your immediate action regarding installing a new furnace for my mother. We have always appreciated your professionalism and willingness to help us out when it comes to replacing and installing our furnace and moving PVC pipes when renovating our home. My mom is very grateful and was very relieved to have the work done so quickly. Thank you again.

For the past twenty years, my husband and I have appreciated the fine work that Moran’s performs, and we send our thanks. Your technicians have always been prompt, courteous, and efficient. Of special note, we had a new water heater installed recently, and your technicians did a commendable job, taking care to keep the mess and inconvenience to a minimum, answering questions, and assuring our safety.

Some time later a technician was out to do my air conditioning check, and they looked over my water heater and found everything functioning properly. This was another individual who deserves special recognition for his attention to detail and personable service over the years.

I want to thank Moran’s for the outstanding service I was given in the estimate and installation of the heating and air conditioning components this past December. After I called your office, you speedily came by to check out the old system and review clearly with me options for replacement of the air handler, a new humidifier and thermostat. On the scheduled date your employees arrived in a timely fashion. They quickly went to work, removing the old system, installing the new one, testing it and educating me on working the system.

I so appreciate the cheerfulness of your employees and their work. They were neat, patient, efficient, and knowledgeable about what they were doing. I sincerely want to thank you for this outstanding service. As my parents have been customers of you for years, it is very comforting to know that you provide excellent service to all your customers.

I appreciate the prompt service Moran’s gave me after my air conditioning had broken down. It was difficult to work in a damp, hot basement, but the technicians stuck with it to the end. The work was performed well and on time, and they cleaned up completely afterwards. Needless to say, should you need any references for your company, I’d be happy to provide them! Thank you again.

We want to thank your company and our services team for this past year’s attentive service to the problems we have had with our furnace. Your professionalism and empathy warmed our hearts and your follow through with identifying the problem and replacing the part makes us very pleased.

We have had you as a service provider for over ten years now with our two homes, in Burke and Alexandria. We always feel secure knowing you are there to help us.

Thank you for the exceptionally fine service your company has provided to me. Whether on the phone or in- person, it was a pleasure to work with your staff of professionals. I have already recommended Moran’s Refrigeration Service, Inc. to my neighbors, and I will not hesitate to contact your company for future service.

We service all makes and models, and we offer both service and installation

24 Hour, Emergency On-Call Services

We understand that living without heating or air conditioning is uncomfortable. Especially during the Summer and Winter months.

Free, In-Home Estimates

Moran’s offers free in-home estimates to determine each individual customer’s needs, as well as answer any questions.

Licensed, Bonded and Insured

Moran’s technicians are fully bonded, insured, and covered by Workman’s compensation.

Factory-trained, Certified Technicians

Moran’s technicians are highly-skilled, certified individuals who attend weekly training seminars and provide a high level of customer service.

Products we carry and trust

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